Refund policy
Returns
We accept returns within 30 days of the delivery date. To be eligible, items must be unused, in original condition, and in their original packaging.
How to request a return
Email us at contact@lunavero.com with your order number and reason for return. We will respond within 2 business days with return instructions.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5–10 business days.
Late or missing refunds
If you have not received a refund after 10 business days, first check with your bank or card provider. If you still have not received it, contact us at contact@lunavero.com
Non-returnable items
- Items marked as final sale
- Digital products or downloadable goods
- Perishable goods
- Items that have been used, damaged, or altered
Exchanges
We replace items only if they are defective or damaged. Contact us at contact@lunavero.comto arrange an exchange.
Shipping costs
Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.